Frequently Asked Questions (FAQs)
We have integrated a search function in the top navigation line. Enter your search term and click “enter”. This way, you can easily find your desired product.
No, you do not need a customer account to be able to buy from our Online Store. We also offer to order as a guest. To do this, simply fill out your information as a guest and follow the ordering process.
We recommend that you create a customer account in order to save time, to have a simple overview and to always find your correct products.
You are able to choose from the following payment options:
PayPal
After your order, you can conveniently pay via the online payment system PayPal. You will be automatically redirected to the PayPal website and can pay safely.
Credit Card
After your order, you can conveniently and safely pay directly with your MasterCard or VISA credit card.
Payment in advance
After receiving your invoice by E-Mail or postal mail, you are able to transfer easily. Please always include your order number as your reference. Your order will be delivered to you immediately as soon as we received the payment.
You will receive a confirmation E-Mail from us including your personal DHL shipment number.
If you have any questions about our products, cancellations or changes of address, please send an E-Mail to our customer service: info@beautyhealthbalance.com
We will process your request as soon as possible and will get back to you.
If you created a user account, you can view and / or print out your invoice on our website www.beautyhealthbalance.com/myaccount under the heading “Invoice”.
If you have not yet paid, you can send changes regarding your order to us via E-Mail within one hour after placing the order. Please feel free to contact our customer service at: info@beautyhealthbalance.com.
After payment, a change is unfortunately no longer possible. We recommend to cancel the wrongly placed order and then place a new order. The invoice amount that has already been paid will be refunded to you immediately in the same way.
If you change your mind and you would like to cancel your order, feel free to contact our customer service: info@beautyhealthbalance.com.
CONTACT US
In most cases we receive the products again at a later point in time. We would be happy to send you a reminder as soon as your desired item is available again. To do this, open the detail page of the article and select the desired size and write us an E-Mail with your wish: info@beautyhealthbalance.com
You will receive a notification from us as soon as the article is available again.
We are also happy to deliver outside of Germany, since beauty shouldn’t know any borders. However, please note that the international customs regulations and international shipping costs may increase the invoice price accordingly. BEAUTY HEALTH BALANCE is not responsible for any custom fees or local taxes due to international shipping. Please familiarize yourself with your country’s regulations, as payment of these taxes may be required to release your orders. Special consideration for orders to Switzerland and UK.
We would be happy to inform you about interesting facts, new products, free shipping options, luxury samples and special promotions. We recommend that you register for our BEAUTY HEALTH BALANCE Newsletter.
You can also find details about BEAUTY HEALTH BALANCE under the heading About Us.
Our products are all free from animal testing.
Under the product description you will always find all ingredients for each individual product. Our products are all gluten-free, lactose-free, free of genetic Engineering and mostly vegan.
Under the product description you will always find all ingredients for each individual product. In general, our products are without parabens, silicones, mineral oils, paraffins, petrolates or micro plastic as well as all other, less well-known substances that may be harmful to health.
Questions about timeblock® VITAL AGING NUTRITION
timeblock® VITAL AGING NUTRITION can be taken permanently in order to keep the vitamin and mineral intake for your body constant and to stop the aging process in the long term. It is recommended to take timeblock® VITAL AGING NUTRITION for at least 6 months to achieve the best results. Most of our satisfied customers, however, choose to take the product permanently, since, they feel the enormously positive effects on skin, body and their general well-being.
It is recommended to suspend timeblock® VITAL AGING NUTRITION during pregnancy and lactation.
The two optimized capsules have different, purely natural ingredients and it is therefore normal that they have a different color or can change their color. This is normal for naturally derived ingredients. There are the following two capsules:
timeblock® VITAL AGING NUTRITION DAY with the unique TELOMER COMPLEX® DAY with focus on vitality and radiance during the day, and timeblock® VITAL AGING NUTRITION NIGHT with the unique TELOMER COMPLEX® NIGHT for rest and regeneration at night.
timeblock® VITAL AGING NUTRITION uses many specially selected superfoods and processes them with unique innovative methods to create an exceptional anti-aging product.
In years of research, scientists have found that different plants in specific regions of the world can develop enormous potency, however, on the other hand the same ingredient has no effect anywhere else in the world. The ideal ingredients and the associated perfect locations were then researched worldwide. During the processing, an innovative freeze-drying method called the lyophilization process was used, which is also used to supply astronauts. Hardly any nutrients and effective plant substances get lost, which results in the optimization of timeblock® VITAL AGING NUTRITION. Consequently, each capsule of timeblock® VITAL AGING NUTRITION contains the unadulterated power of nature.
Further benefits:
- Cell-renewing anti-aging nutrient complex
- Highly concentrated high-performance ingredients
- Youthfulness of the skin and body is preserved
- Inhibits the aging process where it begins – in the DNA
- Gluten-free, lactose-free, vegan and free of genetic engineering
- No anti-aging product works in this way (scientifically proven)
- Vitality and radiance during the day & rest and regeneration at night
- Stops telomere loss
- Preserves and protects chromosomes
Please do not use timeblock® VITAL AGING NUTRITION if you are allergic to any of the ingredients. Please check the specified ingredients before your first consumption.
timeblock® VITAL AGING NUTRITION is gluten-free, lactose-free, vegan and free of genetic engineering and is therefore very well tolerated.